Changing tracks on travel food
At One Retail, we’re bringing a fresh perspective to train and bus station retail, putting personalisation and innovation at the forefront.
By stepping away from the traditional, we’re introducing new brands and exciting concepts to these environments, giving passengers more reasons to enjoy their journey and making every stop along the way something special. From grab-and-go offers to more considered passenger retail solutions, we’re redefining what food and drink can look like in travel settings.
Tailored for the passenger retail experience
We know that when it comes to rail and bus customers, speed is key. That’s why we focus on the unique needs of transient passengers, ensuring convenience and quick service are always top priorities.
By combining demographic insights with a deep understanding of each location, we match the right brands to the right spaces, creating offerings that resonate with local communities. Whether it’s high-street favourites or custom-designed menus, we take a tailored approach that helps create a stronger passenger retail experience in every setting.
A portfolio of possibility
With an ever-growing portfolio of exciting brands, we offer passengers more choice than ever before. Our expertise lies in pairing the right brand with the right environment, considering everything from local preferences to the broader community.
Together, we’ll find the perfect solution for your space, whether it’s at a busy city station or a commuter hub. From identifying retail opportunities in train stations to delivering joined-up transport hub retail solutions, we help turn high-footfall locations into standout destinations.
Our partners and brands
Trusted names, exceptional experiences
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Train station café and passenger retail trends
Passenger expectations in transport hubs are changing. There’s growing demand for premium cafés that offer both speed and quality, giving people better food and drink choices that fit seamlessly into busy journeys.
As a result, cafés are playing a bigger role in modern train station retail environments. They’re no longer simply a convenient stop, but an important part of the wider passenger retail experience, helping stations create more appealing, relevant and commercially effective spaces. For operators and landlords, this shift opens up new opportunities to deliver smarter passenger retail solutions and strengthen retail in transport hubs through brands and formats that reflect how people travel today.
Grind at Waterloo Station
Grind at Waterloo is a strong example of how train station retail is evolving. Opened in partnership with One Retail, the London-born brand is known for sustainable craft coffee, fresh food and an all-day café format, bringing a more contemporary offer into a fast-paced commuter setting.
That makes it a natural fit for Waterloo, where expectations around speed, quality and convenience continue to shape retail in transport hubs. By introducing a recognisable brand with broad appeal into one of the UK’s busiest stations, One Retail is helping create an environment that feels more relevant to the way people travel today.
The opening also strengthens the station’s food and drink mix, giving passengers more choice through a format that works equally well for grab-and-go coffee, fresh food and longer dwell time. It reflects our approach to delivering passenger retail solutions that are commercially strong and built around a better passenger retail experience.
Our proactive approach
At One Retail, we’re all about being proactive, responsive and working alongside our partners. Through our E15 platform and data-driven insights, we help our clients optimise their spaces, balancing profitability with customer satisfaction.
Driving change
Want to see how retail can make a real difference? We're doing our part for people and the planet, working together to create meaningful change. Find out more about the actions we're taking to make this a reality.
Get in touch
Interested in how One Retail can bring your space to life? Whether you're looking for more information on our services or want to discuss a potential partnership, we'd love to hear from you. Either give us a call on 0121 457 5000 or drop us a message, and we'll get back to you shortly.