Soothing spaces for brighter days
At One Retail, we believe hospitals should be places of care, comfort and connection - not just necessity. That’s why we reimagine hospital retail, bringing trusted brands and innovative solutions to create welcoming spaces where staff, patients and visitors can pause, recharge and feel at ease. Whether it’s a morning coffee, a quick bite or a moment of calm, we design environments that uplift and support well-being.
Backed by decades of expertise
As part of Compass Group UK & Ireland, One Retail blends the strength of a global leader with the agility and dedication of local teams. We currently operate over 200 retail units across almost 100 hospitals and are the first choice for many NHS Trusts.
We always ensure every space meets the highest healthcare standards while delivering a seamless customer experience.
Hospital retail tailored to you
No two hospitals are the same. That’s why we take the time to understand your space, your people and your community. Using thoughtful planning and data-led insights, we transform hospital environments into vibrant hubs that support well-being, convenience and recovery. Here’s how we make it happen:
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Giving back to the NHS: Our retail solutions help drive support for future investment and development.
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Bespoke designs: Every space is carefully shaped around your hospital’s demographics, local economy and unique needs.
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Seamless delivery: From initial planning to opening day and beyond, you’ll have a dedicated account manager ensuring smooth execution with minimal disruption.
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Adaptable and responsive: We don’t just deliver – we listen. By creating positive client relationships, our solutions evolve based on your feedback and changing needs.
Familiar brands, new experiences
When people step into a One Retail space, they find the brands they know and trust - Costa Coffee, M&S Food, Co-op and more. These partnerships bring the same high-quality experiences as the high street, with loyalty rewards and promotions that offer a touch of normality within the hospital setting.
We also have our own in-house brands that have been thoughtfully designed, such as Market Express and The Wellspring Restaurant.
Every One Retail space is considerably designed with private meeting areas, communal seating and features that promote relaxation and connection in busy hospital environments.
Our partners and brands
Trusted names, exceptional experiences
Leading with innovation
Innovation is at the core of what we do. Through E15 – our data insights and analytics platform - we use cutting-edge technology to enhance retail performance and customer experiences. By combining smart solutions with a human touch, we’re shaping the future of hospital retail, ensuring our spaces evolve in line with changing needs and expectations.
Helping hospitals thrive from the inside out
Retail spaces can do more than meet everyday needs - they can drive positive change. That’s why we’re committed to sustainability and social responsibility. From supporting initiatives like Change Please and Life Water to achieving Net Zero by 2030, we’re dedicated to building a better future.
Our spaces also contribute to staff well-being, fostering positive workplace environments and supporting recruitment and retention. By creating retail spaces where people feel valued and cared for, we help hospitals thrive from the inside out.
Partner with One Retail
When it comes to hospital and NHS retail spaces, One Retail is a partner you can trust. We go beyond providing retail - we bring expertise, innovation and a deep commitment to excellence, helping you create inspiring spaces that make a real difference.
Get in touch
Interested in how One Retail can bring your space to life? Whether you're looking for more information on our services or want to discuss a potential partnership, we'd love to hear from you. Drop us a message, and we'll get back to you shortly.